TERMS & CONDITIONS
Welcome to Local Tales. Before you finalize your booking with us, we kindly
ask that you carefully review these Terms & Conditions. They outline your
rights, responsibilities, and the terms governing your relationship with Local
Tales. By using our services, you confirm that you have read, understood, and
agreed to be bound by these terms.
We aim to make your travel planning as smooth as possible, but it's important
to note that these terms also cover the necessary legal framework for your
protection, as well as ours. These terms include information about booking
procedures, cancellations, changes, payments, liability limitations, and privacy
protections, among other important details.
If you have any questions or need clarification at any point, our team is always
here to assist you. We encourage you to reach out to us before making any
bookings to ensure you're fully informed and prepared for your upcoming
travel experience.
1. BOOKING AND RESERVATION
Making a booking with Local Tales is easy, and we’re here to assist you every
step of the way. The following details outline the process, responsibilities, and
requirements for booking your travel arrangements with us.
1.1 Booking process
To begin the booking process, you can book directly through our website for
shared group tours with specific time slots. For all private tours (including
walking tours, half-day, full-day, etc.), please contact us by phone or complete
the enquiry form on our website. Our team is available to guide you through
the options and assist with any questions you may have about your
personalized travel experience.
After choosing your desired trip, destination, and services (e.g.,
accommodations, tours, transportation), you will receive a quote outlining the
total cost of the booking, including all services and any additional fees.
1.2 Booking Confirmation
To confirm your reservation, you may be required to pay a deposit or the full
amount depending on the nature of the service. The deposit amount will vary
based on the booking details and will be communicated to you at the time of
the reservation.
Upon receiving your payment, you will be sent a booking confirmation email
with all the details of your reservation. It is essential that you review all the
information in your confirmation for accuracy, including travel dates,
accommodation details, and any special requests or notes.
If there are any errors or discrepancies in your booking details, please notify
us immediately. We cannot be held responsible for any incorrect information
provided by you at the time of booking.
2. Payment Terms
Payments can be made via bank transfer, PayPal, or cash.
No Hidden Charges or Processing Fees apply other than those charged to
you by your financial institution.
Currency: Local Tales sells in EUR (€)
Our Bank Account information will be provided to you after your booking
reservation has been confirmed.
The deposit is 30% of the overall cost for all tours.
If a deposit is paid, the remaining balance will be due 30 days prior to the
tour/activity. Failure to pay the balance within the required timeframe may
result in the cancellation of your reservation and forfeiture of your deposit.
Please note that your booking is not guaranteed until full payment has been
received, and confirmation has been issued.
3. Booking Changes
If you wish to make changes to your booking after it has been confirmed (e.g.,
changing travel dates, modifying the services included, or adding
passengers), you must contact us as soon as possible. We will make
reasonable efforts to accommodate your requests, but please be aware that
additional charges may apply depending on the nature of the changes and
the policies of third-party suppliers (e.g. transportation, availability for
vehicles).
4. Availability and Pricing
The price quoted at the time of booking is based on the rates and availability
at that time. However, prices may change before the booking is confirmed
due to changes in supplier rates, currency fluctuations, or other factors
beyond our control. In such cases, we will notify you of any price changes
before finalizing your reservation.
5. Special Requests
If you have any special requests or requirements (e.g., dietary restrictions,
wheelchair assistance, room preferences), please inform us at the time of
booking. We will do our best to accommodate these requests, but please note
that they are subject to availability and may incur additional charges.
We cannot guarantee that all special requests will be fulfilled, as they depend
on the availability and policies of the service providers.
5.1 Group Bookings
For group bookings (typically 10 or more passengers), please contact our
team directly. Special terms and conditions may apply to group reservations,
including higher deposits, custom itineraries, and different payment
schedules.
Group bookings are subject to availability and may require additional
documentation to complete the reservation process.
6. Travel Insurance
Local Tales does not provide travel insurance as part of our services. We strongly
recommend that all customers obtain comprehensive travel insurance to protect
against unforeseen circumstances such as trip cancellations, medical emergencies,
lost luggage, or travel delays.
It is the customer’s responsibility to ensure they have the appropriate coverage for
their specific needs. Travel insurance should be arranged independently and should
cover the entire duration of the trip. We advise reviewing your insurance policy
carefully to ensure it provides adequate protection for your travel arrangements.
7. Tour Guides
The standard language for all private guided tours is English. All other languages are
provided only on request basis. Additional languages that we offer: French, Italian,
Spanish, Polish, German, Dutch, Ukrainian, Russian, Turkish.
Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.
There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.
Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.
We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.
