TERMS & CONDITIONS

Welcome to Local Tales. Before you finalize your booking with us, we kindly

ask that you carefully review these Terms & Conditions. They outline your

rights, responsibilities, and the terms governing your relationship with Local

Tales. By using our services, you confirm that you have read, understood, and

agreed to be bound by these terms.

We aim to make your travel planning as smooth as possible, but it's important

to note that these terms also cover the necessary legal framework for your

protection, as well as ours. These terms include information about booking

procedures, cancellations, changes, payments, liability limitations, and privacy

protections, among other important details.

If you have any questions or need clarification at any point, our team is always

here to assist you. We encourage you to reach out to us before making any

bookings to ensure you're fully informed and prepared for your upcoming

travel experience.

1. BOOKING AND RESERVATION

Making a booking with Local Tales is easy, and we’re here to assist you every

step of the way. The following details outline the process, responsibilities, and

requirements for booking your travel arrangements with us.

1.1 Booking process

 To begin the booking process, you can book directly through our website for

shared group tours with specific time slots. For all private tours (including

walking tours, half-day, full-day, etc.), please contact us by phone or complete

the enquiry form on our website. Our team is available to guide you through

the options and assist with any questions you may have about your

personalized travel experience.

 After choosing your desired trip, destination, and services (e.g.,

accommodations, tours, transportation), you will receive a quote outlining the

total cost of the booking, including all services and any additional fees.

1.2 Booking Confirmation

 To confirm your reservation, you may be required to pay a deposit or the full

amount depending on the nature of the service. The deposit amount will vary

based on the booking details and will be communicated to you at the time of

the reservation.

 Upon receiving your payment, you will be sent a booking confirmation email

with all the details of your reservation. It is essential that you review all the

information in your confirmation for accuracy, including travel dates,

accommodation details, and any special requests or notes.

 If there are any errors or discrepancies in your booking details, please notify

us immediately. We cannot be held responsible for any incorrect information

provided by you at the time of booking.

2. Payment Terms

 Payments can be made via bank transfer, PayPal, or cash.

 No Hidden Charges or Processing Fees apply other than those charged to

you by your financial institution.

 Currency: Local Tales sells in EUR (€)

 Our Bank Account information will be provided to you after your booking

reservation has been confirmed.

 The deposit is 30% of the overall cost for all tours.

 If a deposit is paid, the remaining balance will be due 30 days prior to the

tour/activity. Failure to pay the balance within the required timeframe may

result in the cancellation of your reservation and forfeiture of your deposit.

 Please note that your booking is not guaranteed until full payment has been

received, and confirmation has been issued.

3. Booking Changes

 If you wish to make changes to your booking after it has been confirmed (e.g.,

changing travel dates, modifying the services included, or adding

passengers), you must contact us as soon as possible. We will make

reasonable efforts to accommodate your requests, but please be aware that

additional charges may apply depending on the nature of the changes and

the policies of third-party suppliers (e.g. transportation, availability for

vehicles).

4. Availability and Pricing

 The price quoted at the time of booking is based on the rates and availability

at that time. However, prices may change before the booking is confirmed

due to changes in supplier rates, currency fluctuations, or other factors

beyond our control. In such cases, we will notify you of any price changes

before finalizing your reservation.

5. Special Requests

 If you have any special requests or requirements (e.g., dietary restrictions,

wheelchair assistance, room preferences), please inform us at the time of

booking. We will do our best to accommodate these requests, but please note

that they are subject to availability and may incur additional charges.

 We cannot guarantee that all special requests will be fulfilled, as they depend

on the availability and policies of the service providers.

5.1 Group Bookings

 For group bookings (typically 10 or more passengers), please contact our

team directly. Special terms and conditions may apply to group reservations,

including higher deposits, custom itineraries, and different payment

schedules.

 Group bookings are subject to availability and may require additional

documentation to complete the reservation process.

6. Travel Insurance

Local Tales does not provide travel insurance as part of our services. We strongly

recommend that all customers obtain comprehensive travel insurance to protect

against unforeseen circumstances such as trip cancellations, medical emergencies,

lost luggage, or travel delays.

It is the customer’s responsibility to ensure they have the appropriate coverage for

their specific needs. Travel insurance should be arranged independently and should

cover the entire duration of the trip. We advise reviewing your insurance policy

carefully to ensure it provides adequate protection for your travel arrangements.

7. Tour Guides

The standard language for all private guided tours is English. All other languages are

provided only on request basis. Additional languages that we offer: French, Italian,

Spanish, Polish, German, Dutch, Ukrainian, Russian, Turkish.

PERSONAL DATA

Data We Collect

Online reservation procedure

Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.

Data given automatically

There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

Data given from other sources

Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

Data we share with others

We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.